LYF - Terms & Conditions

Terms and Conditions


This document is an electronic record in terms of The Information Technology Act, 2000 ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines ) Rules 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Website. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms and Conditions / Terms of Service ("Terms"/TOS) read with the Privacy Policy, disclaimers, rules of Reliance as may be posted on this Website, having domain name, from time to time, shall govern your use / access of the Website, ( , its related content, sites and hyperlinks owned and operated by Reliance Retail Ltd (Reliance) or its Affiliates. These Terms applies to all users of the Website.

By impliedly or expressly accepting this Terms and conditions, privacy policy, and Terms, You also accept and agree to be bound by Rules, Policies and Terms of Reliance as posted on this Website from time to time and corresponding hyperlinks if any. If you do not agree to be bound by the TOS please do not continue to access this Website or avail any Services provided through this Website.


Changes to the Website Terms

We may change, modify, amend or update the Website Terms from time to time by publishing an updated version on the Website. By continuing to use the Website you will be deemed to accept the updated Website Terms and agree to be bound by them.


"Affiliate(s)" shall mean with respect to Reliance, any person directly or indirectly controlling, controlled by, or under direct or indirect common control with, Reliance, including its subsidiaries and associate companies.

"Agreement " means the terms and conditions/ Terms of Service, as detailed herein including all schedules, appendices, annexures, Privacy Policy, Disclaimer and will include the references to this Agreement as amended, notated, supplemented, varied or replaced from time to time.

"Reliance "/ "we"/ "us"/ "our" shall mean Reliance Retail Limited or its Affiliate(s), successors and assigns, wherever the context applies.

"Product" shall mean various models of Mobile Devices, accessories under the brand "LYF" as displayed on the website from time to time

"Content" means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code collectively.

"You"/ "User" shall mean the end user accessing the Website, its contents and using the services offered through the Website.

"Website" means the website operated by Reliance Retail Ltd. (, or its Affiliates, which provides a venue for the users or any prospective customers to evaluate the features, specifications of the Products listed on Website, provide feedback, etc.

Registration of Interest

As a user of this website, you are allowed to access and view the contents of the Website, without registration. However in order to serve you better, we provide an option to register interest in the Product(s) displayed by providing your first name, last name and telephone number and email id. Our team will contact you with necessary details if you have registered your interest in the Website. You agree that the basic Customer information, personally identifiable information, provided by you are true, complete and accurate, and agree not to submit any particulars which are false or any information you do not have any right or authority to provide. You are solely responsible for maintaining the confidentiality and security of all activities that occur on or through your access of the Website. We do not collect any information from minors and in order to use the Website you must be 18 (Eighteen) years of age or older.

No unlawful, infringing or offensive activity

Your use of this website in compliance with all applicable laws including but not limited to Information Technology Act, 2000 and the Rules made thereunder .You must not post/transmit or enable another person to post/transmit via the Website any information or material or otherwise use the Website for any activity which breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any applicable laws. This Website or any services under this Website are accessed via the World Wide Web, which is independent of the Website. Your use of the World Wide Web is solely at your own risk and subject to all applicable laws and regulations. We have no responsibility for any information or service obtained by you on the World Wide Web.

No viruses or other interference

You must not transmit or enable another person to transmit via the Website any virus or other information or material or otherwise use the Website in a way which:

  • tampers with, hinders the operation of or makes unauthorized modifications to the Website;
  • inhibits any other user from using the Website;
  • defames, harasses, threatens, menaces or offends any person; or
  • contains obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.

Termination or suspension of your access

We may suspend or terminate your account or access to all or any part of the Website at any time, if you breach these Agreement /TOS, in our reasonable opinion or at our discretion for any reasons as we may think deem fit .

Exactness / Accuracy not guaranteed: We have made significant efforts to accurately display the colours / dimension / specification of products that appear on the Website. However, we do not warrant/guarantee that product description or other content of this Website is accurate, complete, reliable, current, or error-free. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours, dimension, specifications of products displayed on this Website.

Content /Feedback that you submit to the Website

We may allow you to post your experience or feedback in respect of the Products via the Website ("your content"), for which you will share your first name, last name and email id. You confirm that the particulars posted by you are true and correct information and shall not belong to any third party or fictitious names.

For your content, you hereby grant us, a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, adapt, publish or communicate to the public your content for purposes of our business, and the right to sub-license those rights to others or our affiliates. You also consent to any act or omission that would otherwise infringe any of your rights (including your moral rights) in your content. You warrant that you have the right to grant the above license and that our exercise of the license rights above will not infringe the intellectual property rights of any third party, and neither the content is defamatory nor it will breach any law. We may monitor or review your content, and may make minor edits for the limited purpose of correcting spelling or any grammar errors, but we are not obliged to do so. We may also alter or remove any of your content at any time, including for operational integrity of our services.

Intellectual Property

All intellectual property rights in this web site, design, text, graphics, applications, software, underlying source code and all other aspects belongs to us and or our affiliates.

Copyright: All Content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Reliance, its Affiliates or its content suppliers and is protected by the Intellectual Property Laws of India.

Trademarks: The trademark "Reliance", its logo, LYF and all products and logos denoted with TM are trademarks owned or registered trademarks of Reliance or its affiliates.

Intellectual Property Claims: Reliance, its Affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns.

No part of this Website including audio and video excerpts, may be reproduced, adapt, modified or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior permission.


The Website provides such links for your convenience only and has no control over the linked sites. We do not maintain, sponsor or recommend any third party websites, nor does it assume any responsibility for them or their content or accessibility. In particular, we shall not be liable for any infringement of intellectual property rights of any person, or any information or opinions on third party websites.

Information Security

We are committed to safeguard the security and confidentiality of any information you provide to us. We understands that you accept the inherent security implications of providing information over the internet or World Wide Web and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any violation of the security of data or the Agreement, please contact us immediately.

You agree to indemnify us, or Affiliates or and other persons involved in the creation of this Website for all damages, losses and costs (including legal costs) which arise out of or relate to your use of this Website or any acts committed by you in violation of application laws and this Agreement. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of this Agreement.

No waiver for breaches

If we do not act in relation to a breach of the Agreement by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.


Redressal of Grievance

If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of terms of this Website, or any content of this Website is in violation of your rights or the services through website is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner.

(a) Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;

(b) Your contact information including email address, postal address, and telephone number where you can be contacted, if required.

(c) Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden, also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relaying on such requests.

We are committed to protect your Personal Information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your Personal Information, or any privacy-related feedback or concerns you may contact our Grievance Officer Radha Nair at

You may forward your request/ complaints to:

Governing Law and Jurisdiction

If a dispute arises regarding these terms of use or the contents of this Website, the laws of the Republic of India will apply and shall be subject to the exclusive jurisdiction of Courts in Mumbai, India.


To the maximum extent permitted by law, we disclaim all liability for any errors or omissions contained in this information or any failure to update or correct this information and the services by this Website is on "as-is" and "with all faults and risks basis" and without warranties of any kind. to the maximum extent permitted under laws, we disclaims all warranties whether express or implied including merchantability, fitness for a particular purpose, non- infringement or that use of the services will be uninterrupted or error-free. You understand that accessing the internet or telecommunication services may be harmful or cause losses, injury or damages to you and other people that may access pilot service through you, or your equipment and other tangible and intangible properties. As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the content. To the extent permitted by law, we and our employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the content whether or not this is caused by a negligent act. We expressly reserves the right, in its discretion, to suspend, change, modify, add or remove portion(s) of the Website and to restrict or terminate the use and accessibility of the Website without any prior notice. If any provision of this Disclaimer is invalid or unenforceable, such will not render all terms unenforceable or invalid but rather the terms will be read and construed as if the invalid or unenforceable provision(s) were not contained therein. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. Your access to this Website should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks appearing on the Website without the prior written consent or the third party owner thereof.

Last Updated: 15 July 2016

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