Loss/ Damage of SIM

If you have lost/damaged your SIM, please call us on the tollfree JioCare helpline at 199 (from your Jio SIM) or 1800 88 99999 (from any other number) and we will block your SIM from misuse. You can also mail us at care@jio.com. Once the SIM is blocked, you can visit your nearest Jio store to get a replacement for your Jio SIM. Please carry your Proof of Identity/Proof of Address documents and a passport size photograph to the store when going for a new SIM.